11 Gables Privacy Policy

RIVACY POLICY

11 Gables Ludlow

Effective Date: February 1, 2026

This Privacy Policy explains how 11 Gables Ludlow (“Company,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information obtained through 11GablesLudlow.com (the “Website”) and through reservations and communications processed via Hostaway and its connected booking channels.

By using this Website or booking a stay with us, you consent to the practices described in this Policy.

1. INFORMATION WE COLLECT

A. Information You Provide Directly

We may collect personal information you voluntarily provide, including:

• Name

• Email address

• Phone number

• Inquiry or message content

• Reservation-related communications

B. Booking & Stay Information (via Hostaway & Channels)

When you book or manage a reservation, we receive information through Hostaway and/or connected booking platforms, which may include:

• Guest name and contact details

• Reservation dates, unit selection, and pricing

• Payment status (but not full payment card numbers)

• Guest messages and communications

• Occupancy details and stay history

C. Automatically Collected Website Data

When you visit our Website, we may collect:

• IP address

• Browser type and device information

• Pages viewed and referring URLs

• Cookies and similar tracking technologies

2. HOW WE USE YOUR INFORMATION

We use personal information to:

• Respond to inquiries and communications

• Facilitate, manage, and administer reservations

• Communicate pre-arrival, during-stay, and post-stay information

• Enforce house rules, rental agreements, and policies

• Improve Website functionality and guest experience

• Comply with legal, tax, insurance, and regulatory obligations

We do not sell personal information.

3. HOSTAWAY & CHANNEL DATA FLOWS

We use Hostaway as our property management and booking system. Hostaway acts as a data processor and facilitates integrations with booking channels and service providers.

Your information may be shared with or processed by:

• Hostaway

• Connected booking platforms (e.g., Airbnb, Vrbo, direct booking tools)

• Payment processors integrated through Hostaway

• Messaging and notification services tied to reservations

Each third-party platform processes data in accordance with its own privacy policies and terms.

4. PAYMENT INFORMATION

Payments are processed by third-party payment processors through Hostaway or booking channels. We do not store full credit card numbers or sensitive payment credentials on our Website or servers.

5. COOKIES & TRACKING

We may use cookies or similar technologies to:

• Enable Website functionality

• Analyze traffic and usage patterns

• Improve performance and content

You can adjust cookie settings in your browser, though some Website features may not function properly if cookies are disabled.

6. INFORMATION SHARING & DISCLOSURE

We may share personal information:

• With service providers necessary to operate the Website and manage reservations

• To comply with legal obligations, court orders, or lawful requests

• To protect our rights, property, safety, or guests

• In connection with a business transfer (e.g., sale or restructuring of the Company)

We do not share personal data for third-party marketing purposes.

7. DATA RETENTION

We retain personal information only as long as reasonably necessary to:

• Fulfill reservation and operational purposes

• Comply with legal, tax, insurance, and recordkeeping requirements

• Resolve disputes and enforce agreements

8. DATA SECURITY

We implement reasonable administrative, technical, and organizational safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

9. YOUR RIGHTS & CHOICES

Depending on your jurisdiction, you may have the right to:

• Request access to personal information

• Request correction or deletion of personal data

• Opt out of non-essential communications

Requests may be subject to legal and operational limitations.

10. THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their policies separately.

11. CHILDREN’S PRIVACY

Our Website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

12. GOVERNING LAW

This Privacy Policy is governed by the laws of the State of Vermont, without regard to conflict-of-law principles.

13. POLICY UPDATES

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of the Website constitutes acceptance of the revised Policy.

14. CONTACT INFORMATION

If you have questions about this Privacy Policy or your personal information, contact:

11 Gables Ludlow

Ludlow, Vermont

📧 andrew@11gablesludlow.com

🌐 https://11gablesludlow.com